Frequently Asked Questions
Getting Started
Commonly Faced Problems
- I can see the video, but I cannot hear any sound
- I'm having trouble logging into my account
- The videos have poor quality. How do I make the video streams better?
- I have a Premium subscription but it's still showing that I don't have one
- Help! I don't see any subtitles. How do I make the subtitles appear?
Web
Android
- Where do I download the app?
- How do I watch Premium movies?
- How do I watch Special movies?
- Can I download the movies and watch later?
- Can I watch the movies on my computer through my Android device?
- Can I watch the movies on my TV?
- The videos have poor quality. How do I make the video streams better?
- I can't view Spuul.com on my Android device
- Can I watch a movie on one device, and continue watching it on another?
- Can I watch the movie I have purchased simultaneously on multiple devices and computers?
- If the app crashes while I'm watching a movie, does it save as an unfinished movie?
- How do I cancel my Spuul Premium subscription?
- I purchased a subscription but I don't seem to have a Premium account
- I don't want to download Spuul from Google Play/I don't have access to Google Play. How do I get the Spuul app?
- Help! I don't see any subtitles. How do I make the subtitles appear?
iPhone, iPad, iPod Touch
- Where do I download the app?
- I get Facebook login error when I tried to sign in with Facebook
- How do I watch premium movies?
- How do I watch Special movies?
- Can I download the movies and watch later?
- Can I watch the movies on my computer through my iOS devices?
- Can I watch the movies on TV?
- The videos have poor quality. How do I make the video streams better?
- I can't view Spuul.com on my iOS devices
- Can I watch a movie on one device, and continue watching it on another?
- If the app crashes while I'm watching a movie, does it save as an unfinished movie?
- How do I cancel my Spuul premium subscription?
- I purchased a subscription but I don't seem to have a premium account
- I'm having some trouble and I was asked to send my Spuul log for troubleshooting purposes. How do I do that?
- Help! I don't see any subtitles. How do I make the subtitles appear?
AirPlay (Apple TV)
Premium Subscriptions, Special Movies and Golden Tickets
- I purchased a subscription but I don't seem to have a Premium account
- Where do I buy Golden Tickets?
- Can I get Golden Tickets for free?
- Can I use my Golden Tickets at any time?
- What is AutoPay and why should I use it (if you're using PayPal)?
- For Premium and Special movies, is there a limit on how many times I can watch the same movie?
- If I buy a Special movie for 72 hours, how will I know my 72 hours are up?
- What are the different pricing modules to watch movies on Spuul?
- Do you send us any bills for using the service? How does the site work with PayPal?
- Can I buy access with PayPal for movies from anywhere in the world?
- I don't have a PayPal account. Is there another way to pay for the movies?
- Can I request for a refund if I don't like the service?
- Can I place my Premium subscription on hold if I am away or on vacation?
- How do I cancel my Spuul premium subscription?
